What you will master
ServiceNow admin essentials
Flow designer and automation
Real-world ticketing use cases
Certification guidance
Curriculum overview
Platform Basics
- Navigation
- Tables
- Lists
- Forms
Automation
- Flows
- Workflows
- Business rules
- SLA setup
Delivery
- Updatesets
- Security
- Reporting
- Best practices
Career outcomes
Configure ServiceNow workflows
Build automation for ITSM
Prepare for certification
Apply admin best practices